What happened to the Spruce app, and how do I message with my Hey Jane provider now?
To provide a better patient experience, we have moved all patient communications to our own patient portal on Wednesday March 26, 2025. Here are some answers to questions you may have:
1. Do I need to create a new account?
Nope! You should have received instructions in Spruce on how to log into the new patient portal. If you need, you can reset your password on the login page.
If you have questions or trouble accessing your patient portal with the instructions provided in Spruce, please text us at 877-652-4122 for support. If you have an urgent medical concern, please call the urgent phone number listed on page 2 of your treatment guide.
2. Can I see the old messages that were in the Spruce app?
Your provider will resend your treatment information and what to expect next in the new patient portal. You can find this message by clicking the chat bubble icon (see screenshots below). All previous messages can still be found in Spruce. Please message us in your new patient portal moving forward.
3. What can I do in the patient portal?
Request a new treatment: If you have a Hey Jane account, you can start a new request directly on the patient portal for medication abortion, birth control, emergency contraception, and treatment for infections like BV, herpes, UTIs, and yeast infections. You can also pick back up where you left off in the process if you started a new request but didn’t complete it.
Chat with your clinical team: You can connect with your clinical team on the chat tab of your patient portal. If you’d like to schedule a phone or video call, you can request one in the chat. Once scheduled, we’ll send you instructions on how to join the call. You can also connect with us about non-medical topics, like insurance questions, and a team member will get back to you. If you have an urgent clinical concern about your abortion treatment, please call our urgent phone number that’s listed on page 2 of your treatment guide.