Patient support

Is Hey Jane legit?

Yes! Hey Jane is one of the first clinics to offer safe, effective and completely legal abortion care through telemedicine. We have served over 70,000 satisfied patients since launching in January 2021. Check out real feedback from past patients. You can also rest assured knowing that we have been independently certified by the National Abortion Federation, and LegitScript, the leading verification system for online prescriptions. We've even been covered by major news outlets, including New York Times, Forbes, Tech Crunch, USA Today, and Parents.

How can I contact Hey Jane?

Are you a Hey Jane patient?

Message us directly on the Spruce app.

If you are not a Hey Jane patient:

Email us: info@heyjane.co

Text us: (405) 643-7957

Press inquiries: press@heyjane.co

Interested in joining our team? See our open roles or email hiring@heyjane.co

Do I have to be a resident of a state Hey Jane operates in to get care?

Nope! You do not have to be a resident, and we’re working on expanding into more states as quickly as we can. If you are able to travel to CA, CO, CT, DE, DC, HI, IL, ME, MD, MA, MN, NV, NH, NJ, NM, NY, OR, RI, VT, VA, or WA to receive and take the medications, you can be eligible for any Hey Jane treatment. Note that for medication abortion services, Hey Jane has partnerships with local abortion organizations that facilitate travel for anyone who needs financial support.

What days/hours does Hey Jane operate?

If you’re an existing patient, you can reach out to your provider during the following times depending on what service you are receiving:

Medication abortion patients

On weekdays (Monday-Friday): 10am-8pm EST / 7am-5pm PST

Saturday: 10am-8pm EST / 7am-5pm PST

Sunday: CLOSED

For urgent concerns or complications, call us 24/7 at (405) 331-6029

Birth control, vaginal infection consults, and emergency contraception patients

On weekdays (Monday-Friday): 10am-8pm EST / 7am-5pm PST

On weekends (Saturday-Sunday): CLOSED

If you are a new patient signing up for care, our team will typically review your intake form within 1 business day. If you sign up for care over the weekend, we will do our best to review your intake form the following business day so that you can quickly get the care you need.

What states does Hey Jane provide care in?

Hey Jane currently serves patients in California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, Virginia, and Washington. You do not have to be a resident of these states in order to receive care.

What types of providers will I interact with during treatment?

Prescriptions are provided by US-licensed doctors and advanced practice clinicians. Your care team also includes nurses and patient care advocates with experience in abortion and more reproductive care services. Our providers are licensed in California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, Virginia, and Washington.

What forms of ID does Hey Jane accept?

You can provide a valid form of ID that has your name, photo, and date of birth. Hey Jane provides care regardless of immigration status. You don't need to be a resident of one of our eligible locations in order to get care there, but you must be physically located in CA, CO, CT, DE, DC, HI, IL, ME, MD, MA, MN, NV, NH, NJ, NM, NY, OR, RI, VT, VA, or WA to begin the treatment process and have the medications prescribed.

We require confirmation that you are the person who is receiving treatment in order to complete our intake process and verify your identity as we can only provide treatment to a patient directly requesting it. This is important for medical, safety, and legal reasons. To verify your identity, we ask for a selfie your ID.

Telehealth

Do I need a phone, tablet, or computer to use Hey Jane?

You will need access to a phone, tablet, or a computer in order to use our secure messaging app, Spruce, which is the main way we will communicate with you throughout your treatment.

What is Spruce?

Spruce is the HIPAA secure messaging app our team uses to connect with patients. Downloading Spruce is required to receive care with Hey Jane, as this is where all communications with your clinical care team will take place. This includes your consultation (whether via chat, phone, or video call) and ongoing support throughout treatment. If you do not download Spruce promptly after checkout, it could result in treatment delays.

After checkout, we will provide instructions for how to download Spruce. This step is required to receive care with Hey Jane, and could result in treatment delays if not completed promptly.

Sign up

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Get involved

I'm a medical provider, how can I refer my patients to Hey Jane?

Patients can easily start intake at heyjane.com and once they connect with a provider, they can share any supporting medical documents or results regarding the pregnancy.

How can I get more involved with Hey Jane?

Want to take action? Join the Un-Whisper Network, Hey Jane's virtual community for people passionate about protecting abortion access, to learn more here.

I'm an employer, can I offer Hey Jane as an employee benefit?

Yes! Learn more about how Hey Jane works with employers here.

When you need answers, our team is just a few clicks away

“Our team is here for you via chat, phone, and video call, plus a 24/7 urgent medical phone line. Whether you have questions about the process or need some encouragement, we’re here to help!"

Alyssa Wagner

Medical Director at Hey Jane

DNP, RN, APRN, WHNP-BC